airlines

By Larry Olmsted Consumers have long been familiar with the saying caveat emptor, “let the buyer beware,” an ominous warning of how consumers can sometimes get screwed. This has increasingly been an issue with air travel, prompting the newer notion of “let the flyer beware.” Complaints regarding refunds and trip

By Steve Jermanok With the cost of luggage on airlines forever on the upswing, it’s a good time to reconsider whether you want to bring those cherished clubs on your next family vacation unless you know for sure you’ll get some time on the links. American Airlines and United now

By Everett Potter The major American airport that delivers the most seamless experience isn’t on any coast. It wins over fliers with shopping and dining options, the ease of check-in and security, and the friendliness typical of its city hub. So breathe a sigh of relief if you’ve booked a

  By Everett Potter If you gear up for a delay each time you fly, you’re savvy indeed. Flight delays have become so common that more than 20 percent of all flights in the U.S. run late year after year. So the savviest travelers leave equipped with fully charged and

By Everett Potter When Michael O’Leary, the CEO of Ryanair, jokes about soon charging people for using the bathroom onboard his aircraft, he may not be kidding. Ryanair already makes you pay a fee for using your credit card to make a booking. Nothing seems to irk travelers more than

  By Everett Potter There are tarmac delays and then there are tarmac delays—just ask the Air Canada passengers who sat on a Vancouver runway for 12 hours a couple years ago. Food and water were rationed, and the cabin air was stifling. Even more torturous, the footbridge was still

  How did Continental stack up? By Everett Potter Remember last year’s flight-delay horror stories about passengers kept waiting for agonizing hours on the runway before takeoff? Well, get ready for a new kind of airport nightmare: increased flight cancellations. Read my full story on cancellations at Travel + Leisure

  The journey, not the arrival, is what seems to matter more than ever these days. That’s because flying from A to B is the toughest part of any trip. But if you’re proactive, you can make your next flight experience easier and maybe even seamless. The good news is