By Gary Walther

Every morning there they are, standing straight, almost at attention, like pillars at the end of the cabin corridor on Deck 10 (the Penthouse Deck). And there again at 3 and at 9.

Sarah Lehnhoff and Kolja Quintanar, the two butlers responsible for the 14-butler-serviced cabins on Deck 10, are a presence and a non-presence, on-the-spot when you call and on-the-scene when you’re not, ghost-like suite supervisors who adjust the service based on what they observe and on your preferences–even if your preference is unwise. If the ship is rocking heavily, the stabilizers despite, they will still serve dinner in the suite, if that’s your heart’s desire … continue reading

Gary Walther, the former editor-in-chief of Departures and ForbesLife, now writes “The Hotel Detective” column on Forbes.com