World’s Best Airlines

Posted on 27 November 2012

Comfort in the skies on Qatar Airways

By Everett Potter

Buckling your airplane seatbelt and weight-loss personality Richard Simmons aren’t things you’d necessarily think go together. But if you flew on Air New Zealand in the recent past, it’s Simmons who may have video-instructed you how to buckle up.

Great companies always think outside the box, and Air New Zealand is no exception. In the most recent Travel + Leisure World’s Best Awards survey, the Kiwi airline came in No. 2. And while readers didn’t specifically rank in-flight entertainment, ANZ’s fresh, amusing spin on the standard safety video surely gave passengers a memorable impression of the airline.

The factors our readers did vote on, across 76 global airlines: cabin comfort, in-flight service, customer service, value, and food. No one was surprised to see Singapore Airlines topping the list; it has been the No. 1 airline for the past 17 years. And Singapore Airlines must be doing something right—it didn’t even have Richard Simmons entertaining its passengers.  Read more in Travel + Leisure

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